# Contact support

<table><thead><tr><th width="369">Types of questions</th><th>Who to contact</th></tr></thead><tbody><tr><td><p>(<strong>Standard support</strong>) Technical platform issues, service or administrative requests on UKB-RAP. Examples include:</p><ul><li>Job failed due to platform technical issue or error in native application</li><li>Login issues</li></ul></td><td>Email <mark style="color:orange;">ukbiobank-support@dnanexus.com</mark><br><br>Alternatively, in the menu at the top of the UI, click <strong>Help</strong>, then select <strong>Contact Support</strong> from the dropdown menu. A contact form will open in a modal window. Fill out the form and click <strong>Send</strong>.<br><br><em>After you submit a request, you'll receive an automated reply, confirming that your request has been logged in the Research Analysis Platform Support tracking system</em></td></tr><tr><td><p><strong>Billing issues</strong> Examples include:</p><ul><li>Issuing purchase orders (PO)</li><li>Inquiries regarding invoices</li><li>Billing portal related inquiries</li><li>Issues with payments and credit cards</li><li>Transfer of billing responsibilities</li><li>Change of spending limit</li></ul></td><td>Email <mark style="color:orange;">billing@dnanexus.com</mark></td></tr><tr><td><p><strong>Issues associated with UK Biobank data or AMS</strong>. Examples include:</p><ul><li>UKB-RAP Project: Your data were dispensed but you see 0 participants in your cohort</li><li>Error message: AMS application is not enabled for UKB-RAP</li><li>Error message: Application id XYZ does not belong to this user or is not an approved application</li><li>Error message: You entered the wrong username/password or you do not have approved researcher status. Please ensure your <a href="https://ams.ukbiobank.ac.uk/">AMS</a> profile includes your date of birth</li><li>UKB Data: Suspicion of UKB files incompatibilities or corruption</li><li>UKB Data: Missing data. Please provide your application ID and field IDs you are missing in your project</li><li>UKB Data: How to apply for data access</li><li>UKB Data: Data from papers and where to find it </li><li>UKB Data: Explanation of data content/structure</li></ul></td><td>Email <mark style="color:orange;">access@ukbiobank.ac.uk</mark></td></tr><tr><td><p>(<strong>Service package</strong>) Anything that is not a technical platform issue, service or administrative request on UKB-RAP. Examples include:</p><ul><li>Job failed due to issue in customer code, wrong instance type, spot instance interruption</li><li>Help with issues described in documentation</li><li>User code debugging</li><li>App building and other development questions</li></ul></td><td>Learn more about if a <a href="https://dnanexus.gitbook.io/uk-biobank-rap/administrator/technical-support/service-packages#what-is-included-with-the-new-service-packages">service package</a> is right for you</td></tr></tbody></table>